NEDA apologizes for technical glitch during pilot online PhilSys registration

NEDA Secretary Karl Kendrick Chua during the IATF meeting with President Rodrigo Duterte Monday (May3) night. PCOO Photo

The National Economic and Development Authority (NEDA) has apologized for the system error which happened during the pilot online registration of Philippine Identification System (PhilSys) last April 30.

At the IATF meeting with President Rodrigo Duterte on Monday night,  NEDA Secretary Karl Kendrick Chua said the online registration was just a pilot test to see if there are technical problems to occur.

“Ang nangyari po, yung registration nating nag-encounter ng technical issues dahil po sa dami ng Pilipino na gusto mag register sa first day online (What happened was, the registration encountered technical issues because many Filipinos want to register during the first day of online registration), ” he said.

Chua said the website for the PhilSys online registration was designed to accommodate 16,000 registrants only per minute.

But, he said in the first minute after opening the registration last Friday, there were 46,000 Filipinos who registered for the national ID.

“Malaki po yung demand at interest for the national ID (There is a huge demand and interest for the national ID),” he said. 

Chua said with the influx of registrants, many of them were not served after the server went down. 

He said they are now communicating with international and local IT experts to improve the capacity of the server and will resume the operation as soon as the problem is fixed.

“Since this is a pilot, we will learn, make sure to learn from our experience, ” he said. 

Chua said he also thanked the Filipino for their support to the national ID system as the influx for the online registration would only mean that many people want to have a PhilSys ID. 

” Pag may national ID po sila, ay mabibigyan pa natin sila ng maraming serbisyo at matutulungan natin ang recovery ng ating bansa (If they have a national ID, we can give them many government services and will also help the country to recover),” he said.